Privacy Policy

1. Information We Collect

We collect information you provide directly to us, such as when you:

• Fill out our contact forms or request a proposal
• Subscribe to our newsletter
• Communicate with us via email or phone
• Use our website services
• Complete our project questionnaire

This information may include your name, email address, phone number, company name, business industry, project requirements, budget, timeline, and any other information you choose to provide.

Automatically collected information: We may also collect certain information automatically when you visit our website, including your IP address, browser type, device information, pages visited, and time spent on our site. This information is collected through cookies and similar technologies.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Respond to your inquiries and provide customer support
• Create and send personalized project proposals
• Send you technical notices, updates, and promotional materials (with your consent)
• Process transactions and send related information
• Monitor and analyze trends and usage to improve our website
• Comply with legal obligations and protect our rights

Legal basis for processing (GDPR): We process your personal data based on:

• Consent: When you provide explicit consent for marketing communications
• Contract: To fulfill our contractual obligations when providing services
• Legitimate interest: To improve our services and website functionality
• Legal obligation: To comply with applicable laws and regulations

3. Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy. We may share your information:

• With service providers who assist us in operating our website and conducting our business
• When required by law or to protect our rights
• In connection with a merger, acquisition, or sale of assets

4. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

5. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience on our website. You can control cookie settings through your browser preferences or our cookie consent banner.

Types of cookies we use:

• Essential cookies: Necessary for the website to function properly
• Analytics cookies: Help us understand how visitors use our website
• Preference cookies: Remember your choices and preferences

You can manage your cookie preferences through our cookie consent banner or your browser settings. Note that disabling certain cookies may affect the functionality of our website.

6. Your Rights (GDPR)

Under the General Data Protection Regulation (GDPR), you have the following rights:

• Right of access: Request a copy of the personal data we hold about you
• Right to rectification: Request correction of inaccurate or incomplete data
• Right to erasure: Request deletion of your personal data in certain circumstances
• Right to restrict processing: Request limitation of how we process your data
• Right to data portability: Request transfer of your data to another service
• Right to object: Object to processing based on legitimate interests
• Right to withdraw consent: Withdraw consent for data processing at any time
• Right to lodge a complaint: File a complaint with your local data protection authority

To exercise any of these rights, please contact us at info@softdive.io. We will respond to your request within 30 days.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law.

• Lead data: Retained for 3 years from last contact or until you request deletion
• Customer data: Retained for the duration of our business relationship plus 7 years for legal compliance
• Website analytics: Retained for 26 months (Google Analytics default)
• Marketing communications: Retained until you unsubscribe or request deletion

8. International Data Transfers

Your personal data may be transferred to and processed in countries other than your country of residence. We ensure that such transfers are made in accordance with applicable data protection laws and that appropriate safeguards are in place to protect your personal data.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically for any changes.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at: